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Client Services Representative

Providence Health & Services

This is a Full-time position in Anchorage, AK posted June 9, 2021.

Description:

Providence is calling a Client Services Representative (Lab Outreach Admin, Days, 1.0 FTE – 40 hour pre week) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern system.

In this position you will:

  • Lab Procedures: Maintains patient/client confidentiality. Releases information according to PHSA and Laboratory policy.
  • Lab Patient Orders: Responsible for computer entry and record retention of all faxed patient lab orders, with strict adherence to compliance requirements in verifying orders are valid and complete. Uses critical thinking to troubleshoot and respond to customer concerns.
  • Documentation: Responsible for completing accurate records and reports and other information for Medical Records/Master Files database within scope of work assignments, with strict adherence to compliance requirements.
  • Communication/Teamwork: Uses positive interpersonal skills to educate/support laboratory customers and promote success of team members. Uses clear and concise verbal and written methods to communicate with staff and laboratory customers. Primary contact for all incoming calls to the lab from patients, client offices and hospital caregivers. Coordinates and schedules all special testing in the laboratory.
  • Courier: Serves as a backup lab courier in the pickup of lab specimens from client offices and delivery of supplies.
  • Quality Control/Quality Improvement: Participates in QC/QI for area of work. Takes corrective action when deficiencies arc noted.
  • Safety and Education: Complies with laboratory and hospital safety procedures. Practices Body Substance Isolation.

Qualifications:

Required qualifications for this position include:

  • H.S. Diploma or GED
  • Must have a valid and current Alaska Driver’s License along with a safe driving record
  • 2 years combined customer service and computer experience; using proper office phone etiquette, PC word processing, and spreadsheets
  • Must be familiar with medical nomenclature pronunciation

Preferred qualifications for this position include:

  • Clinical laboratory or medical system experience

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Alaska-Anchorage

Req ID: 297071

           

Information For Job Seekers: Recruitment and Hiring During COVID-19

During these uncertain times, providing a safe, exceptional hiring experience remains a top priority.

Are Providence St. Joseph Health and their family of organizations still hiring?
Yes. We have an urgent need for clinical and non-clinical workers to care for our patients. We are actively recruiting across all regions and locations for temporary, part-time and full-time positions while taking necessary precautions to ensure the safety of our candidates, patients, caregivers and communities.

Are job interviews still happening?
Yes. To minimize risk, we now offer virtual interviews as an alternative to in-person interviews across all of our regions and locations.

Is travel still allowed for out-of-area applicants?
No. However, we are scheduling virtual interviews for all candidates needing to travel. Travel for interviews is not allowed until further notice.

Are new employee/caregiver orientations still happening?
Yes. For the safety of our new and current caregivers, we are launching a virtual New Caregiver Orientation experience effective March 30, 2020. This experience will welcome new caregivers and ensure they have all the required information, including knowledge of our organizations’ safety and regulatory procedures. Our Promise is to “Know Me, Care for Me, Ease My Way,” and we are committed to this promise during virtual orientation.

What are you doing to keep your employees/caregivers safe?
We need to keep our caregivers safe, so they can safely care for our patients. Facing a massive national shortage of personal protective equipment (PPE) to fight COVID-19, we sought innovative solutions from our teams and communities. Due to initiatives like the 100 Million Mask Challenge, we are pleased to announce that we are moving to the practice of “universal masking.” This means, starting with our hardest-hit communities, we will supply a medical-grade mask to every caregiver who works in a clinical setting at the beginning of each shift. We are committed to universal masking in our most affected communities for as long as feasible.

How are you supporting your employees/caregivers through these difficult and unprecedented times?
We’re listening to our people. We know many of our caregivers and their family members are experiencing stress and anxiety due to the increased burden of COVID-19. We have a range of resources that can support their emotional needs, free of charge. We’re also providing added benefits for child care, emergency loans and more. Learn more here.

Where can I learn more about Providence St. Joseph Health’s COVID-19 response measures?
For more about our organization’s response to COVID-19, please visit our coronavirus advisory site.

 

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We are also pursuing innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high – quality, compassionate health care for everyone–regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future – today.

Together, our 119,000 caregivers (all employees) serve in 51 hospitals, 1,085 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Delivering services across seven states, Providence is committed to touching millions of more lives and enhancing the health of the American West to transform care for the next generation and beyond.