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Customer Service Agent

Delta Leasing

This is a Full-time position in Anchorage, AK posted April 17, 2021.

The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. They facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. The Customer Service Agent handles and resolves customer questions, comments, and complaints while working to ensure all customers have a completely satisfying experience.

Responsibilities:

Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer

Prepare the rental agreements

Provide excellent customer service in all customer contact situations

Complete administrative tasks including daily lists

Communicate via phone and email in a friendly and helpful manner

Check incoming vehicles and direct customer to counter for completion of rental

Ability to work in outdoor weather conditions if needed

Detailing vehicles when necessary

Perform other job duties as assigned to meet the business needs.

Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.

Qualifications:

Candidate with light mechanical abilities is highly preferred

High school diploma or GED

Minimum 1-year customer service or sales experience, prior car rental experience is a plus

Must be at least 21 and have a valid driver’s license with a clean driving record

Strong verbal, written communication and organizational skills, the ability to multi-task

Ability to manage stressful or unusual situations to maintain good customer service

Basic computer navigation skills and knowledge of Microsoft Office applications

Ability to work 40 hours per week including weekend and/or evening hours

Must be willing to wear company uniforms

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future