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Desktop Support Technician

World Technologies, Inc.

This is a Full-time position in Anchorage, AK posted October 15, 2020.

Role Provide technical desktop hardware support to end users. Duties Perform Desktop Support Technician I duties and responsibilities. Analyze, diagnose and implement corrective solutions for end user hardware issues, using standard diagnostic and troubleshooting principles, theories, concepts, and techniques with minimal supervision. Maintain working technical knowledge of current operating systems, software, hardware and standards to include Windows 7 and later and Office 2007 and later. Operational knowledge of current Mac OS desirable. Education A+ Certification, Associates degree in Computer Science or related field Experience – 1+ years prior customer service experience. – Must be positive, adaptable, and a team player. – Excellent verbal, written, and interpersonal skills. – Self-motivated, organized, and detail oriented. – Familiarity with DevOpsAgile process for task flow completion a plus. – Analytical and problem-solving abilities expected. Qualified candidates forward MS word resume, advise present location, citizenship status, required salary range and availability details.