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Cerner Millennium PowerChart Physician Documentation Analyst

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This is a Full-time position in N/A, AK posted March 28, 2021.

nnJob Summary: nn nn
•    Provide application support services for Cerner PowerChart Physician Documentation and ancillary applications, including PowerForms, PowerNotes, Clinical Note, Dynamic Documentation, Diagnosis & Problems, nCode Charge Assist, Nuance Dragon & eScription, Message Center
•    Review and resolve break/fix issues
•    Analyze requests for new/updated documentation build, and make recommendations related to best practices 
•    Follow client’s documented Demand Management process to obtain approval for changes
•    Build changes in the test domain, work with user to complete testing, and move to production according to the client’s change control process.
•    Provide support for projects and other special application initiatives
•    Troubleshoot errors and provide timely and high quality customer service
•    Document issues and solutions
•    Work with client users and functional teams as needed
•    Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
•    Utilize the ticket management system to track issue status and work efforts
•    Participate in 24×7 call rotationnn nn*After an initial Knowledge Transfer period of ~2 weeks at the client site, work will be performed remotely. nn nnRequirements: nn nn
•    5+ years’ experience in support and build of Cerner Millennium Clinical and Physician Documentation
•    Excellent troubleshooting skills, with the ability to communicate resolutions to customers
•    Prefer prior experience working remotely to provide production support
•    In depth knowledge of clinical workflows preferred, RN or other clinical experience preferrednn nnAdditional Informationnn nnJob Function: Application Management & SupportEducation Level: Bachelors Degree (±16 years)Work Remote: YesTravel: Yes, 5 % of the Timenn