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Registration Specialist

Seward Community Health Center

This is a Full-time position in Seward, AK posted June 11, 2021.

Summary of Benefits

Health insurance with m edical, dental, and vision benefits

– and long-term disability insurance paid by employer

Term life insurance paid by employer

3% employer contribution to a 401(k) retirement plan

Paid holidays

Paid leave accrued biweekly

SHARP and NHSC loan repayment program eligibility (HPSA score of 12)

Job Purpose

Schedules and facilitates all calls for patient appointments, including those made by patients who require labs, diagnostic testing, and appointments with specialty providers.

Responsible for front office duties including greeting, scheduling, patient intake, registration, follow-up, insurance & benefits verification, and obtaining or assisting in obtaining prior authorization needed for patient appointment with clinic or referrals for services.

Registration Specialists have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively, and consistently display a professional demeanor.

This position must consistently deliver a predictably positive experience to patients, customers and providers who contact Seward Community Health Center (SCHC).


The successful candidate may not have knowledge or experience in all job duties.

SCHC will train newly hired staff to meet these expectations.

Duties and Responsibilities

Registration Duties
Primarily responsible for directing all incoming calls made to SCHC, scheduling of patient appointments and coordinating pre-appointment needs such as labs, health maintenance, and authorizations in conjunction with the RN Case Manager and providers while assuring all needed authorizations (VA, Prior authorizations for imaging, SAR) are obtained for insurance purposes.

Serves as a liaison between all customers, including patients, providers and staff.

Warmly greet patients and visitors as they enter Seward Community Health Center with both eye contact and a smile.

Ensure optimal customer service to all patients, peers, etc., by maintaining a pleasant tone of voice in all situations, answering the phone as quickly as possible, answering all questions, portraying empathy at all times, and by returning phone calls as quickly as possible.

Facilitates accurate and complete collection of patient demographic information.

Accurately perform registration, complete and update registration to ensure patient work flow is optimized.

Facilitates continuous improvement of operational efficiency.

Provides supervisor with improvement recommendations, communicating observed trends and issues to supervisor.

Maintains oversight and tidiness of lobby and entrance area and provides aid to patients/visitors seeking information or assistance.

Ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements.

Prepares for next day with tasks such as printing of appointment list, preparation of needed paperwork for appointments, confirming appointments, noting alerts for payments and balances, obtaining current insurance coverage, and screening patients for program eligibility for possible reference to O&E Coordinator.

Ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements.

Maintains compliance with HIPAA guidelines and discrepancy when handling patient information.

Performs other related duties as assigned.

Level I Billing Duties
Negotiates payment from patients and helps them set up an agreeable payment plan and/or refers them to the Outreach & Enrollment Coordinator for screening to determine eligibility for financial assistance.

Refers patients with high account balances for consultation with the Billing Specialist II or Billing Specialist III to determine payment options.

Manages patient account balances appropriately to include pre-collections, old balances, and same-day service balances.

Posts payments received to patient’s accounts.

Reconciliation daily of patient payments received and posted.

Ensures that cash is secured and deposited into safe at end of day.

Performs patient check-out procedures, including scheduling of follow-up appointments and collecting remainder of patient portion of current charges.

Clearly explains service charges to customers, reports any charge/payment errors to billing staff, and resolves any errors within the computer system.

Provides improvement recommendations and communicates observed trends and other issues to their Supervisor.

Performs other related duties as assigned.

High School graduate or equivalent required.

Medical Assistant/Office Specialist certificate from an accredited school of Medical Technical School preferred, or minimum of one year or more of experience in front office duties.

Demonstrates exceptional verbal and written communications, with strong interpersonal and organizational skills, attitude and demeanor.

Superior telephone communication skills.

Has excellent customer service skills Possesses computer skills with proficiency in data entry and keyboarding skills Has knowledge in or can be easily trained in aspects of medical billing, to include Medicaid, Medicare, and Private Insurance Has ability to handle multiple tasks ensuring completion with minimal supervision Must have good attention to detail
Working Conditions
Noise level moderate Possible exposure to clients with infectious diseases Extended periods of time sitting at a computer Interacts with patients, staff and visitors including frequent interruptions
Physical Requirements
Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.

Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.

Physical: Sedentary work; sitting most of the time.

May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.