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Senior ServiceNow ITBM Business Analyst


This is a Full-time position in Juneau, AK posted April 18, 2021.

Job DescriptionICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Sr.

ServiceNow Business Analyst to join an established ServiceNow implementation team.The Team:This ICF ServiceNow team currently supports a federal client providing Agile delivery with high focus on applying ServiceNow best practices to enable data governance strategy and maximize reuse of common data elements to maintain high data quality.The WorkThe Sr.

ServiceNow Business Analyst will be part of an established team supporting a federal client with the implementation of the ServiceNow IT Business Management Suite, specifically Project and Portfolio Management and Application Portfolio Management (APM) modules.

The Business Analyst will work closely with the client and client stakeholders to map out business requirements and use cases for the cataloging and tracking of their enterprise business applications within ServiceNow.

Additionally, the Business Analyst will be responsible for leading traditional Agile ceremonies, grooming backlogs for multiple workstreams, and act as the liaison between the client and the agile team.

The ServiceNow Business Analyst will serve as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed.This position will be working directly with stakeholders and will require the ability to communicate effectively via phone and web conferencing as many stakeholders work remote.In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.Minimum Job Requirements:+ Bachelor’s Degree+ 4+ years experience as a Business Analyst in a fast-paced application development environment+ 4+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)+ 2+ years of experience with the ServiceNow Platform+ 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback+ Experience with the ServiceNow ITBM and ITFM suite, including Application Portfolio Management (APM)+ US Citizenship required due to federal contract requirements+ Must be able to obtain Public Trust security clearance.Desired Skills:+ Excellent oral and written communication skills+ Solid understanding of various software development cycles (e.g., Agile, Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.+ Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)+ Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand+ Good understanding of basic system technologies as they relate to the project deliverables+ Ability to maintain project plans, resourcing schedules and forecasted activities+ Experience with business process mapping and the use of project management software+ Ability to provide technical assistance and troubleshooting by effectively responding to inquiries+ Experience thriving in ambiguous software development environments+ Ability to work well under constantly changing deadlines and priorities+ Experience with ServiceNow, Appian, or similar BPM software+ Excellent oral and written communication skills+ An understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expectedWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day.

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