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Systems Specialist Lead

Leidos

This is a Full-time position in Jber, AK posted July 3, 2021.

Description Job Description Job Description Leidos has an immediate for a Systems Specialist Lead to support AHLTACHCS systems at our facility at Elemendorf AFB. The Systems Specialist Lead will perform systems analysis of these systems. Supports the installation of computer operating systems, application software, and computer hardware and provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manages the overall installation and maintenance of CHCSAHLTA hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshoot hardware and application software and loa new software releases and software maintenance updates at the customer site. Logs trouble calls with the Defense Health Global Support Center (DHAGSC) with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs CHCSAHLTA system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with managementother sites. Training AHLTA System AdministrationCHCS System Administration Technical Training Security + Certification MTF Specific Training HIPPA Privacy Act Training Types Types of Tasks to Perform (non inclusive) 1. Site Administration Tasks to include AHLTACHCS, DII System administration, scheduled backups 2. Support System Upgrades CHCSAHLTA (Hardware Software Firmware) 3. Manage CHCSAHLTA Site Level System Availability 4. Assist System Engineering with monitoring System Performance and Management of identified bottlenecks 5. Assist Software Engineering TIER III with resolution of data integrity issues. 6. Install SDD- approved software (change packages, special software, quick fixes, IAVA patches) 7. Maintain MHS approved interfaces between SDD IT Systems (CHCSAHLTA) in coordination with primary vendor 8. Provide onsite support for testing, evaluation and implementation of new SDD- approved IT systems and system enhancements 9. Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates) 10. Plan, coordinate, and participate in major system events 11. Perform technical escalation 12. Support special projects pertaining to CHCSAHLTA 13. Other Duties as assigned supporting CHCSAHLTA Required Education and Experience BS Degree or Equivalent Experience and less than two years of relevant experience. Must be able to obtain and maintain an ADP II Clearance. Must Possess current Comptia Security+ Certification to be considered for this position. External Referral Bonus Ineligible External Referral Bonus Potential for Telework No Clearance Level Required ADP2 IT2 Travel No Scheduled Weekly Hours 40 Shift Day Requisition Category Professional Job Family Systems Administration Pay Range