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Vocational Rehabilitation Assistant III

Workplace Alaska

This is a Full-time position in Juneau, AK posted July 9, 2021.

Job Description ATTENTION ALASKA RESIDENTS! The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for a Vocational Rehabilitation Assistant I located in Anchorage!The position is in the General Government Unit (GGU) at a range 13.What you will be doing:As a member of the Vocational Rehabilitation Client Services Section direct client services, provides specific administrative and rehabilitation assistance to one or more vocational rehabilitation professionals; conducts intake interviews with clients; makes vendor payments; and makes medical and other professional assistance appointments. Takes the first line responsibility with applicants or individuals with disabilities who need special assistance throughout the vocational rehabilitation process. This position acts as the Field Administrative Support Team representative for the region. Our organization, mission, and culture: The Division of Vocational Rehabilitation (DVR) helps hundreds of Alaskans with disabilities prepare for, get and keep good jobs. You will be working with a dedicated team of professionals who have a sincere commitment to assisting individuals with disabilities obtain employment. Many DVR employees have specialized education and certifications unique to their jobs, resulting in longevity of staff.DVR is committed to the principle that employment equals empowerment for Alaskans with disabilities. This position is essential within the Division and the Regional Office that service is provided. This position is one of five in the state that provides direct service delivery and administrative support. This position is a member of the Field Administrative Support team that supports field carrying staff in out the day-to-day operations of DVR. The working conditions you can expect: This position provides primary support to the Regional Manager and other Anchorage-Western Regional VRCs/VRAs located at 1016 W. 6th, Suite 403, Anchorage, with a total of 15 staff. Chief, Deputy Consumers of DVR are directly served out of the Anchorage-Western Region. At DVR we strive to ensure seamless experience for clients requiring our services and the administrative support provided by this office is necessary for the provision of vocational rehabilitation services for those individuals who experience disabilities. The Division operates during regular business hours (8-5), with flexibility within those hours and the ability for telework at times. Who we are looking for: To be successful in the position a candidate will need the following core competencies: Excellent customer service skills;Strong organizational skills;Ability to multitask, handling a wide range of duties on a daily basis;Ability to take the initiative and follow-through on tasks;Ability to meet varying, sometimes overlapping timelines and goals;Ability to discern and prioritize critical tasks;Flexibility and willingness to work in an environment with changing priorities;Ability to work with confidential, sensitive information;Necessary people skills to deal with dissatisfied/angry people on the telephone or in person;Ability to communicate effectively both verbally and in writing;Strong computer skills including MS Outlook; andStrong attention to detail. If this sounds like your skill set, please submit your complete application through Workplace Alaska! A cover letter is NOT required for this position. Your complete application, including supplemental questions and writing sample, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. Minimum Qualifications One year of journey level experience, providing direct technical and administrative support in the delivery of vocational rehabilitation services. This experience is met by service as a Vocational Rehabilitation Assistant II with the State of Alaska or the equivalent with another employer.ORTwo academic years of education from an accredited college, of which 8 semester hours (equivalent 12 quarter hours) were in a social or behavioral science. Additional Required Information PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time. WRITING SAMPLE In addition to demonstrating your skill and/or experience in your responses to the supplemental questions attached to this job posting, you must ALSO attach a writing sample. Your writing sample should demonstrate your ability to communicate important information in a professional manner. Applicants who do not attach the required writing sample will not advance to the interview phase of this recruitment. Applicants are advised to pay particular attention to spelling, punctuation, and grammar. Please attach the writing sample to your application before submitting it online or, if unable to attach to your application, email it to the contact provided in the job posting (if email is not an option, please call the contact person to obtain a fax number). In addition to your responses to the supplemental questions, your writing will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process. DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable. APPLICATION NOTICE You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska ” How to Apply ” page. Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting. BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you MUST mark that it does not apply to you. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ” domains. For information on allowing emails from the ” domains, visit the Lost Password Help page located at EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: For applicant password assistance please visit: Contact Information For specific information in reference to the position please contact the hiring manager: Mariah KruegerChief, Rehabilitation Services(907) 269-3559 with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits . (Please note this video is specifically designed for new State Employees.) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman’s Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers’ Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.See for additional information01 (DOL) To complete your application for this position a writing sample is required. Have you attached a writing sample that shows your ability to communicate clearly and professional in writing? Examples include, but are not limited to, professional letters, investigative reports, and training presentations. Yes No 02 Have you carefully read the minimum qualifications for this position, and are you certifying you possess the required education and/or experience to meet the minimum qualifications as stated? If yes, briefly highlight your education and/or experience to demonstrate how you meet the minimum qualifications.03 If you will be utilizing education (degree obtained or semester hours/credits) to meet the minimum qualifications, a copy of your transcripts is required. If applicable, have you attached a copy of your transcripts? Yes. I am utilizing my education to meet the minimum qualifications for this position and my transcripts are attached. Not applicable. I am utilizing my experience to meet the minimum qualifications. 04 Please describe your familiarity with the Division of Vocational Rehabilitation.05 Please describe your familiarity with administrative support services including monitoring and processing payments to vendors; ordering supplies; maintaining basic office inventory; and researching the cost of rehabilitation devices and services in order to obtain competitive bids; entering data into databases; maintaining records of services according to policy and direction; using the AWARE case management system.06 Please describe your experience in direct client services and activity monitoring, including, gathering information on work and medical history and obtaining necessary information such as school or medical records.07 Please describe the caliber of your written and verbal communication skills, including your level of expertise in Microsoft programs specifically Outlook, Word, and Excel.08 Please describe your experience with customer service and how you would rate your customer service skills.09 I acknowledge I understand the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered. Attaching a resume is not an alternative to filling out the application in its entirety. Failure to submit a complete application may lead to a determination your application is incomplete and removal from consideration for this job opening. I acknowledge I understand this requirement Required QuestionAgency State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone (800) 587-0430 (Statewide toll-free number) (907) 465-4095 (Juneau and out-of-state callers) Website