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Quality Assurance Representative

Nuvision Credit Union

This is a Full-time position in Anchorage, AK posted March 31, 2021.

Job Description

The overall purpose and role of the Quality Assurance Representative is to perform on-site internal reviews of branches in the assigned market and assist in the coordination of on-site external audits. Ensure all documentation has been provided to the external firms and that findings and exceptions have been addressed appropriately. The position will also perform tasks for the vendor management program, quality assurance loan reviews, file maintenance and user access reviews for high risk systems. Additionally, the positon will also be responsible for ensuring that the credit union is in compliance with applicable state and federal regulations by serving as a subject matter expert in this area for the various credit union business units.


  • Branch Quality Assurance Reviews: Perform periodic on-site branch reviews consisting of a review of branch policies and procedures to ensure they correspond with actual practices, reviews of cash controls, key controls, signage, security/safety, ATMs, opening and closing procedures, negotiable instruments, branch/teller operations and review of new consumer and business account memberships. Perform reviews of various maintenance reports for quality performance and timely completion. Perform reviews of loan applications declined or cancelled and loans originated in branches for anomalies. Assist the Compliance and Quality Assurance Specialist to complete offsite portions of branch reviews for other markets. Conduct exit interviews with Senior Management and Branch Management to review findings. Follow up and verify corrections to findings are completed. Collaborate withthe Compliance and Quality Assurance Specialist to prepare applicable content for the final branch review report for the Supervisory Committee.
  • Internal Controls Review: Review Branch Share File Maintenance Reports, User Access Controls reports for critical systems and other internal controls on as needed basis.
  • Quality Assurance Loan Reviews: Perform quality assurance loan reviews on Consumer and Business loans as needed. Review loan files for documentation, loan operating system and data entry accuracy, and ensures funded loans are in compliance with credit union policies, standards and procedures. Validates that loan approvals are made within loan officer approval limits, funded by authorized personnel and ensures exceptions are properly documented and approved by authorized personnel. Provide timely feedback regarding questions or clarification for loan review findings and exceptions to underwriters, processors, funders, and management. Assist the Quality Assurance Specialists to meet the minimum loan review requirements and to prepare monthly reports as needed. Documents and reports anomalies to the applicable Lending Leaders and the VP Compliance and Quality Assurance.
  • Audit Coordinator: Assist the Compliance & Quality Assurance Specialist with coordinating outsourced internal and external audits, regulatory examinations and compliance reviews; coordination of audit/exam request lists to ensure timely fulfillment, assignment of tasks to proper business owners and scheduling of resources and accommodations; as well as the coordination of examiner and auditor exit meetings with management and Supervisory Committee.
  • Audit Commitment Reports: Support the Compliance Specialist in maintaining the Report. Use the audit findings software, work with business unit owners to document and track findings to timely and accurate resolution.
  • Vendor Management Program: Assist with the administration of the credit union’s vendor management program including contract and lease management; utilize the vendor management software and support Relationship Owners in completing risk assessments and due diligence.
  • Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect.
  • Supports member relations and events that promotes member centric experiences.
  • Other related duties as assigned.
    • One to two years related (retail branch/banking operations) with experience in financial institutions with knowledge of banking regulations.
    • A working knowledge of applicable state and federal laws and regulations. Knowledge of operational and lending processes related to the financial industry.
    • Proficiency with Microsoft Office applications (Outlook, Word and Excel).
    • Must have an aptitude for detailed work, research and problem identification and escalation.
    • Able to work in a fast paced environment with multiple and/or constantly changing priorities.
    • Strong oral and written skills are necessary in order to effectively interact with co-workers and management.
    • 2- Year degree, or equivalent specialized course of study or work experience.