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Client Account Manager

Confidential

This is a Full-time position in Anchorage, AK posted June 17, 2021.

Client Account Manager

Who is our client?

Our client is an Alaskan-based provider of integrated IT solutions, managed services, and business computer support for all of Alaska and parts of the West Coast.

Their purpose and drive is to bring indispensable business value to their clients in an ever-changing technology landscape to foster growth.

They are the largest independent IT managed service provider in Alaska and have been recognized by MSPmentor Top 501 Managed Services Providers Nationwide List.

What does the Client Account Manager do?

The Client Account Manager is one of the most critical roles in our client’s organization as you’ll be responsible for ensuring that their customers are regularly engaged with company consulting, happy with the services, and increasing the level at which they are providing indispensable value as a key partner to their company.

You will be the communication bridge between the client’s leadership and the technical team to ensure IT resources are being applied and planned appropriately; this includes working with the client’s leadership to form technology strategies that line up with their business objectives as well as create short
– and long-term roadmaps to meet those objectives.

You’ll also offer guidance for clients in their financial planning, business systems, and technical requirements.

You can’t be afraid to do the “dirty” work; you’ll be responsible for tracking your activity notes with clients, managing service renewal calendars, and keeping on top of a daily/weekly/monthly communications calendar with your clients.

Overall, you will play key role for client success and spend much of your time in front of clients exploring how the company can better provide indispensable business value.

Your day-to-day activities will include:
Hold regular Business Technology Review meetings with clients, both in-person and remotely (audio/video conferencing).

Work with the company’s technical team members to design solutions, create sales proposals, present proposals, and successfully close sales opportunities.

Encourage and manage a growing referral network from happy clients.

Actively participate and take a leading role in periodic marketing events such as Lunch & Learns, Client Appreciation Events, and other various conference/speaking opportunities.

Develop exemplary relationships with clients while providing indispensable value to their entire organization.

Keep up to date with leading technology and business trends, including making recommendations to clients (and the company) on implementing them.

Job Requirements:

Some of your qualification might include:
Bachelor’s degree, Associates degree, or equivalent experience 2-5 years of IT experience, may or may not include sales consulting, service, or support with client-facing responsibilities Proven track record of managing client relationships and driving customer satisfaction A true intellectual curiosity, a desire to constantly improve client and company outcomes, and a collaborative team attitude

What does our client value?

In the competitive service environment in which our client operates, they must maintain the highest standards of integrity.

Their reputation and their success depends on it.

Their Core Values define the behaviors that will make them successful in the communities they serve Everyone at on the team is hired, rewarded, and promoted around these values
– FUN, ACCOUNTABLE, CARING, TIMELY, and SMART.

Why work with our client?

They care deeply for not just their clients, but their people and communities too.

They value not just technical intelligence, but most importantly, emotional intelligence in their team members and leaders.

In additional to being people-centered culture, they also offer:
Competitive compensation range plus the potential for incentives-based upsides Rich and flexible medical/dental benefits including Health Savings Plan or PPO options Flexible and unlimited vacation, sick, and holiday benefits 401(k) tax-deferred savings plan with employer matching Certification/Continuing Education benefits and in-house training programs Discounts at various retailors Company-sponsored gym membership A well-stocked kitchen full of snacks Regular staff parties and get-togethers, both in and out of office

Our client is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.