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Front Office Manager – Embassy Suites – Anchorage (Anchorage, AK)

Embassy Suites - Anchorage

This is a Full-time position in Anchorage, AK posted June 18, 2021.

Prior management or supervisory experience required.
Front Office Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.

-Responsible for satisfaction scores for the front desk operations.

Addresses any deficiencies in the area immediately.

-Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.

-Effectively trains guest service agents on proper front desk procedures.

-Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.

-May prepare weekly schedules for front office staff.

-Address performance deficiencies of front office staff through coaching and disciplinary actions.

-Complete performance evaluations for front office staff timely.

-May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.

-Ensures guest service agents are in compliance with clean, neat uniforms and name badges.

-Required reports are timely and of a quality that can be shared with corporate.

-Rates are accurate and monitored daily.

-Is proficient at managing inventory in the property management system.

-Frequently meets with and reviews work generated by the night auditor.

-Maintains regular attendance and is consistently on time.

-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

-Position has supervisory responsibilities of front office staff.

-Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.